Evincesis
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services
Customer Interaction services
The cost of acquiring a new customer is ten times the cost of retaining an old one. Thus it is very essential that your customer interaction be managed in the best possible manner. Our Customer Interaction Services are tailored to provide superior customer interaction, thereby helping you leverage on every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including Banks, Insurance & Financial Services companies, Retailers and OEM's.
The key benefits of using our customer interaction services includes:
Improved customer service levels
Reduced customer support/marketing costs
Higher sales conversion rate
Enhanced flexibility to manage service peaks and troughs, product lifecycles
Homogeneous, clearly defined processes across geographies
Greater coverage and number of interactions with customers
The following are the different types of Customer Interaction Services we offer:
Telemarketing services
Our telesales and telemarketing outsourcing services target interaction with potential or prospective customers for generating interest in products and services, or to up-sell and cross-sell to an existing customer base or to complete the sales process on-line. This service could be in form of an outbound call to retail households to sell leisure holidays and travel packages, or to existing customers to sell a new rate card for a mobile service provider or to sell credit/debit cards.
Customer Support services
As part of our customer service offerings we create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. This includes customers calling check for information on products and services, on order status, for verifying their account status or reservation status.
Technical Support services
Our technical support offerings include round-the-clock technical support and problem resolution for customers and computer hardware, software, peripherals and Internet infrastructure manufacturing industries. These include installation and product support, up & running support, troubleshooting and Usage support. This kind of service is useful for customers calling to resolve a problem with their home PC, or to understand how to dial up to their ISP, or for a problem with their software or hardware.
IT Help-desk services
Our IT help-desk services provide technical problem resolution and support for corporate employees around the globe. This includes level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support with browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics such as password reset and remote desktop control.
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